Empowering people to thrive as they age.

COVID-19 Information for Consumers

This page provides information for older adults and their caregivers on COVID-19 updates and resources.

Please note, we are constantly updating the information on this web page to ensure that we are providing you with the most relevant resources. 

HERE you can find a Comprehensive COVID-19 Resource Guide with information about updates, health and safety, taxes, unemployment benefits, mortgage assistance, utilities, business closures, and more.

Food and Meal Resources

IMPORTANT: If you are looking for emergency meals, please contact your local Care Coordination Unit. Find your’s by clicking HERE and typing in your home address.

Emergency SNAP Information

SNAP online food purchasing options

Special Shopping Hours for Seniors and Other Vulnerable Populations:

  • Alberstons – DAILY: 7:00AM – 9:00AM (check local stores for operational hours); Also, WAVING Same-day, Next-day, and Mail deliveries (call your local store). Many rush 1-2 hour deliveries are excluded) 
  • Aldi  – TUESDAYS & THURSDAYS: 8:30AM (check local stores for operational hours)
  • Caputo’s – TUES/WED/THURS: 6:00AM – 7:30AM 
  • Costco – TUESDAYS & THURSDAYS: 8:00AM – 9:00AM; FREE one-to-two day delivery on Prescriptions (call your local CVS)
  • CVS – Stores/pharmacies operating with local hours
  • Dollar General – First Hour of Operations (check local stores for hours) 
  • Fairplay Foods – TUESDAY & THURSDAY: 7:00AM – 9:00AM 
  • Food 4 Less – TUESDAY & FRIDAY: 7:30AM – 8:00AM 
  • Frank’s Fresh Market – MON., TUES., & WED: 7:00AM – 9:00AM 
  • Gambino’s Fresh Market – SATURDAYS & SUNDAYS: :00AM – 8:00AM 
  • Illinois Valley Food & Deli – DAILY: 7:00AM – 9:00AM 
  • Jewel-Osco – TUESDAY & THURSDAY: 7:00AM – 9:00AM (priority shopping)
  • Kroger – MONDAY – THURSDAY: 7:00AM – 8:00AM (check local stores) 
  • Local Market Foods – DAILY 6:00AM – 7:00AM 
  • Marianos – DAILY: 6:00AM – 8:00AM 
  • Meijer – TUESDAY & THURSDAY: 7:00AM – 8:00AM 
  • Pete’s Fresh Market – MONDAY – FRIDAY: 7:00AM – 8:00AM 
  • Potash Markets – TUESDAY & FRIDAY: 7:00AM – 9:00AM 
  • Sam’s Club – Hours of Operation: MON-SAT 9:00AM – 8:00PM, SUN 10:00AM – 6:00PM 
  • Shop & Save Market – DAILY: 6:00AM – 7:00AM 
  • Target – WEDNESDAY – First hour of shopping reserved for elderly 
  • Tony’s – TUESDAYS & THURSDAYS 7:00AM – 9:00AM 
  • Trader Joe’s – Operational hours: 9:00AM – 7:00PM
  • Walgreens – TUESDAYS – 8:00 – 9:00AM; Also, WAVING delivery fees for eligible prescriptions (call to verify eligibility) 
  • Walmart – TUESDAYS – One hour before opening (check local stores for hours of operation)
  • Whole Foods – One hour before opening (check local stores for hours of operation)
  • **Find a Food Pantry Near you! 

CDC – Food Safety and Coronavirus (COVID-19) 

How to Stay Connected/Engaged While Social Distancing

*New* CJE Senior Living – Cyber Club: Virtual Community Programming 

Weekly Highlight – visit the Senior Planet  Coronavirus Resource Guide for technology assistance, tech tips/basics, their FREE upcoming events, and more!

  • If you have a specific technology question, they can help through their FREE hotline open Monday-Friday, 9-5 Eastern Standard Time –> Call 920-666-1959!

Easy Tablet Help For Seniors is a completely FREE app that helps with tablet basics, communicating via your tablet, safety tips, and more! Check out the Demo here: www.generationsonline.org/gol4ipad

Instructions for Accessing Virtual Sessions through Zoom 

The Coalition to End Social Isolation & Loneliness 

During this time of uncertainty, social distancing and isolation, the Friendship Line is a toll-free line that is available to share a conversation with someone who cares. If you are feeling lonely, call the Friendship Line and the person on the other line will love to share a conversation, listen to your story or concern and just lend an ear to those in need. The Friendship Line is also a crisis intervention hotline providing around the clock crisis support services including:

  • Suicide intervention
  • Providing emotional support
  • Elder abuse prevention and counseling
  • Giving well-being checks
  • Grief support through assistance and reassurance
  • Information and referrals

Call the Friendship Line any time, day or night, at (800) 971-0016

The Friendship Line is the Institute on Aging’s 24-hour toll-free accredited crisis line for persons aged 60 years and older, and adults living with disabilities.

Computer-based opportunities:

Call-in opportunities to engage over the phone: 

Other Activities to do at home: 

Scam Alerts and Prevention Information

Illinois Senior Medicare Patrol Fraud Alert – May 18, 2020

Illinois Senior Medicare Patrol Fraud Alert – May 4, 2020

Senior Medicare Patrol COVID-19 Scam Prevention Tip Sheet 

Illinois Senior Medicare Patrol 4-Part Webinar Series Recordings

Part 1 Covers Senior Medicare Patrol (SMP) Basics

An introduction to what the Illinois SMP provides to Medicare beneficiaries and how we serve our message of Protect, Detect and Report in the communities we serve. We will also go over current trends of what is happening in the world of Medicare Fraud including COVID-19.

Part 2 Covers How to Read Your Medicare Summary Notice (MSN)

Learn how to read your MSN and what to look out for when looking for potential fraud on your MSN.

Part 3 Covers Types of Medicare Fraud 

We will discuss the different types of Medicare fraud, current trends we are seeing in 2020 and how scammers use different forms of communication to pull off their schemes.

Part 4 Covers Tips to Help Prevent Medicare Fraud

We will go over what to look out for when dealing with fraudsters, tips to avoid getting scammed, signs you can identify if you feel like you are getting scammed and what to do if you do fall victim to one of these Medicare fraud schemes.

At Home Exercise Resources

Resources for Family Caregivers

COVID-19 and Caregiving Resources

Mental Health Resources


Call4Calm – Mental Health Support Hotline. Launched by The Illinois Department of Human Services’ Mental Health Division as a free-of-charge, emotional support text line for Illinois residents experiencing stress and mental health issues related to COVID-19.

  • Individuals who would like to speak with a mental health professional can text “TALK” to 5-5-2-0-2-0
  • Spanish,”HABLAR” to the same number: 5-5-2-0-2-0
  • Once a resident sends a text to the hotline, they will receive a call from a counselor within 24 hours.

The Warm Line is a team of Wellness Support Specialists who have experienced mental health and/or substance use recovery in their own lives. The Warm Line is a source of support – if you just need to talk.                                      Call 1-866-359-7593 M-F 8am – 5pm. (Main menu; select option 2)

ZinniaTV Programming created to improve the quality of life for people with dementia and their care partners: https://www.zinniatv.com/

Other Language Resources

COVID-19 Resources for Older Adults and Their Caregivers | COVID-19 Recursos Para Adultos Mayores y sus Cuidadores (Spanish) – click HERE

Resources for Immigrants

Resources for Immigrants during the COVID-19 Crisis

In Illinois, COVID-19 testing is available to anyone regardless of immigration or insurance status!

Additional Resources

*New* Illinois Department of Public Health: Illinois COVID-19 testing sites that are open to all regardless of symptoms

*NEW* Illinois Assistive Technology Program – is  working with the Illinois Department on Aging to distribute tablets 

  • Click here for more information

Illinois Department of Human Services – [learn_more caption=”The Division of Rehabilitation Services (DRS) New Toll-Free Number”] new toll-free number for all DRS customers to use during the current global pandemic. Existing or prospective customers can call 1-877-581-3690 to receive assistance regarding DRS programs and services that are designed to allow those with disabilities throughout the state to live, learn, and work independently.

These services include:

  • in-home services,
  • assistive technology,
  • vocational and occupational rehabilitation,
  • educational services for individuals with all types of disabilities, including deaf or hard-of-hearing Illinoisans, blind people, and people with low vision,
  • along with other supports.

Video by Surgeon General J. Adams on making a cloth face mask at home without sewing…. https://www.youtube.com/watch?v=tPx1yqvJgf4

Notice of Wellness Checks – Who might be knocking at your door?