Empowering people to thrive as they age.

COVID-19 Information for Providers

This page provides information for social service and healthcare providers on COVID-19 updates and resources for working with older adults and their families.

Please note, we are constantly updating the information on this webpage to ensure we are providing you with the most relevant resources.

HERE you can find a Comprehensive COVID-19 Resource Guide with informational updates and health, safety, and financial resources for families, non-profits, and businesses.

Emergency Meal Resources

IMPORTANT: If you are looking for emergency meals for your clients, please contact their local Care Coordination Unit (CCU). Their CCU can be found by clicking HERE and typing in their address.

Emergency SNAP Information

Food and Meal Resources

Best Practices

*New* IDOA: Universal COVID-19 screening questionnaire

Institute for Healthcare Improvement – What to say during Telehealth visits with older adults

*Update* State of Illinois Coronavirus Response – Restore Illinois Update 7.15.2020 Actions to Combat a Resurgence in COVID-19 

Illinois Department on Aging webinar recording – How to Properly use Personal Protective Equipment (PPE)

Illinois Department of Public Health – Scenario Summaries: What to do about –

TEMPLATE for Agencies to Inform Participants re COVID-19 Procedural Changes

Notice of Wellness Checks to share with Clients

Screening Questions to Ask Clients Prior to Entering Homes

Before we drop anything off, we will keep everyone’s health in mind – so we will ask questions about your own health status to make sure that it’s okay to deliver. These questions are not meant to make you feel bad, ashamed or concerned, but just to make sure that we have a sense of general health and safety.

Alzheimer’s Association


Access Living

Health Benefits Alerts and Updates


SNAP Benefits:

Avisery Alerts:

Alerts from Elizabeth Lough, Benefits Access Specialist

Non-English Resources

Resources from Protecting Immigrant Families Illinois (PIF-IL)

In Illinois, COVID-19 testing is available to anyone regardless of immigration or insurance status!

Resources from other State Health Departments –

American Public Health Association – Get Ready

Coronavirus Disease (COVID-19) FAQ sheet [ENGLISH]






Mental Health Resources for Providers

COVID-19 Resources for Managing Stress

Advocacy Opps

  • (National) – Leading Age invites advocacy on emergency federal funding for aging-services providers during the COVID-19 pandemic (https://tinyurl.com/tq7uq62).
  • (National) – The National Council for Behavioral Health invites advocacy on emergency federal funding for mental health and addiction treatment providers during the COVID-19 pandemic (https://tinyurl.com/yx4s9a82).
  • (National) – Federal funding available to state/local governments (and others) to expand social engagement programming for older adults.  Applications due 5/29 (https://www.grants.gov/web/grants/view-opportunity.html?oppId=324225).

Extra Resources

Chicago Department of Public Health – Health Alert:

Chicago Department of Public Health – Guidance

Illinois Department on Aging –