The Long-Term Care Ombudsman Program, mandated by the Older American’s Act and the Illinois Act on Aging, works to protect and promote the rights and quality of life for residents living in long-term care facilities. The term “resident” is defined by the Illinois Department on Aging as a person 60 or older who is either a current resident, a prospective resident, or a former resident of a long-term care facility. Ombudsmen work to resolve complaints on behalf of people who receive long-term care services. In addition, Ombudsmen provide regular presence visits in long-term care facilities, respond to requests for information and assistance, assure the interests of residents are represented to policy makers, provide education sessions to the general public and facility staff, and work to support resident and family councils.
To contact the Long-Term Care Ombudsman Program that serves Suburban Cook County (with the exception of the City of Evanston), please contact Legal Aid Chicago’s Ombudsman Program at (888) 401-8200 or via email at firstname.lastname@example.org.
To contact the Long-Term Care Ombudsman Program that serves the City of Evanston, please contact the City of Evanston’s Ombudsman Program at (847) 448-8696 or via email at email@example.com.
*If you are trying to locate a Long-Term Care Ombudsman Program that serves residents of Illinois outside of Suburban Cook County, please refer to the Long-Term Care Ombudsman Program Contact List.