ADRN Program Services Resource Guide

Click here for a list of AgeOptions contacts who can assist you with training and technical assistance for ADRN programming.

AgeOptions Staff Contacts

Find Information and Assistance reference materials for new staff and procedural review.

Information and Assistance

Find reference materials for new staff and procedural review of SHAP, SHIP and MIPPA programs.

SHAP / SHIP / MIPPA

Options Counseling information may be found here.

Options Counseling

Find Housing Assistance resources here.

Housing Assistance

Information and Assistance

Training Materials

• I&A ADRN Manual PDF Final
• Manual Attachments
• Information And Assistance (IDOA 603.17 A)
• Service Deliveries

Helpful Resources

• Gathering Demographics While Maintaining Rapport
• Suicide Risk in IR Context

SHAP/SHIP/MIPPA

Benefits Training Materials

ABE Materials

• Approved Representative Consent Form
• HFS Manual Identity Proofing
• How To Contact IDHS Updated 8.6.24

BAA

• Mastering the Benefits Access Application Recorded Training
• Mastering The Benefit Access Application PowerPoint 8.6.24
• BAA Reference Tools

Medicaid

• ABE 101: Completing a Medicaid Application Recording
• ABE 101: Completing a Medicaid Application Powerpoint
• ABE 101: Completing a Medicaid Application Powerpoint References
• ABE 101: Completing a Medicaid Application Reference Tools
• Center for Budget and Policy Priorities Medicaid Household Rules Flow Chart
• Document Submission and Manage My Case Powerpoint
• How to Complete a Medicaid Spenddown Powerpoint

SNAP

• ABE 101 SNAP Recorded Training
• 2025 ABE 101 Completing a SNAP Application Powerpoint
• Document Submission and Manage My Case Walkthrough
• SNAP Reference Sheets

MSP

• CMS MSP Steps
• MSP Avisery Training

extra help

• SSA Extra Help Program Details

MIPPA

• MIPPA PM STARS DATA ENTRY TRAINING AID

Income Eligibility Charts

• • AgeOptions Chart of Benefits – Updated April 2025

Common BAA Forms

• Non Filer BAA Statement
• Physician Statement BAA Application
• RTA Ride Free Application

SHIP Training Materials

• Background Check Instructions
• SHIP Volunteer Application Form
• STARS Overview Training PowerPoint Slides

Reporting

• SHAP MIPPA Report Template

Helpful Resources

Here’s where you may find standard forms and tip sheets for ADRN specialists.

• SHIP Helpful Resources
• New SHIP Counselor Checklist
• Impact of Work Quarterly Reporting Form
• Resources for OBBBA Changes

Options Counseling

Training Materials

• Options Counseling Desk Guide
• Options Counseling Intake Fillable Form
• Options Counseling Personal Plan Worksheet
• Options Counseling Training Slides
• Trauma-Informed Client Care Training Slides

Helpful Resources

• Options Counseling Helpful Resources

Housing Assistance

Training — Coming Soon

Advocacy:

• Housing Action Illinois  
• Helpful Forms for Housing Assistance  
• Impact of Work Quarterly Reporting Form
• Housing Assistance and Home Repair Legal Services Referral Guide

Helpful Resources

Housing

• North Suburban
  • Affordable Housing North
  • Senior Housing North
• South Suburban
  • Affordable Housing list- South
  • Senior Housing South
• West Suburban
  • Affordable Housing West
  • Senior Housing West

Hoarding

• CJE Hoarding Task Force Field Guide here
• CJE Hoarding Task Force Funding Guidelines here
• CJE Hoarding  Task Force Funding Fillable Application here

Warming Centers Available Across Cook County During Periods of Extreme Cold (Cook County as of 12.03.2024)