ADRN Program Services Resource Guide

Click here for a list of AgeOptions contacts who can assist you with training and technical assistance for ADRN programming.

AgeOptions Staff Contacts

Find Information and Assistance reference materials for new staff and procedural review.

Information and Assistance

Find reference materials for new staff and procedural review of SHAP, SHIP and MIPPA programs.

SHAP / SHIP / MIPPA

Options Counseling information may be found here.

Options Counseling

Find Housing Assistance resources here.

Housing Assistance

Information and Assistance

I&A Specialist Training  Materials

I&A ADRN Manual PDF Final & Manual Attachments
Information And Assistance(IDOA 603.17 A)
New I&A Specialist Training Checklist IA 2025
Service Deliveries
Gathering Demographics While Maintaining Rapport
Suicide Risk in IR Context

Inclusion And Exclusion Policy

Benefits Access-SHAP

Chart Of Benefits Oct 2025

Benefits Specialist Training Materials

New Benefits Specialist Checklist Final

ABE Materials:
Approved Representative Consent Form
HFS Manual Identity Proofing
How To Contact IDHS Updated 8.6.24

BAA:
Mastering the Benefits Access Application Recorded Training
Mastering The Benefit Access Application PowerPoint 8.6.24
BAA Reference Tools  

Common BAA Forms:
Non Filer BAA Statement
Physician Statement BAA Application
RTA Ride Free Application

Medicaid
ABE 101: Completing a Medicaid Application Recording
ABE 101: Completing a Medicaid Application Powerpoint
ABE 101: Completing a Medicaid Application Powerpoint References
ABE 101: Completing a Medicaid Application Reference Tools
Center for Budget and Policy Priorities Medicaid Household Rules Flow Chart
Document Submission and Manage My Case Powerpoint
How to Complete a Medicaid Spenddown Powerpoint

SNAP
ABE 101 SNAP Recorded Training
2025 ABE 101 Completing a SNAP Application Powerpoint
Document Submission and Manage My Case Walkthrough
SNAP Reference Sheets
SNAP Work Rules Exemption Form
SNAP Unable to Work Determination Form

MSP
CMS MSP Steps
MSP Avisery Training

Extra Help
SSA Extra Help Program Details

REPORTING

MIPPA PM STARS Data Entry Training Aide
SHAP MIPPA Report Template

SHIP

SHIP Counselor Training Materials

New SHIP Counselor Checklist
Background Check Instructions
SHIP Volunteer Application Form
STARS Overview Training PowerPoint Slides
Resources for OBBBA Changes

Options Counseling

Training Materials

Options Counseling Desk Guide
Options Counseling Intake Fillable Form
Options Counseling Personal Plan Worksheet
Options Counseling Training Slides
Trauma-Informed Client Care Training Slides
Options Counseling Helpful Resources

Home Preservation

Advocacy:

• Housing Action Illinois  
• Helpful Forms for Housing Assistance  
• Housing Assistance and Home Repair Legal Services Referral Guide

Reporting

• Impact of Work Housing & Home Repair Reporting Form

Housing Lists

• North Suburban
  • Affordable Housing North
  • Senior Housing North
• South Suburban
  • Affordable Housing list- South
  • Senior Housing South
• West Suburban
  • Affordable Housing West
  • Senior Housing West

Hoarding

• CJE Hoarding Task Force Field Guide here
• CJE Hoarding Task Force Funding Guidelines here
• CJE Hoarding  Task Force Funding Fillable Application here

Warming Centers Available Across Cook County During Periods of Extreme Cold (Cook County as of 12.03.2024)